you’ll find a corresponding master socket within your. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. If there is extension wiring attached. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. I had 2 plugs and 2 bulbs in my old property - with no issues. Now go to your. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I'm a Very Insightful Person, I'm here to share knowledge. The top “capped” one is marked FM & has been disused since cable went digital. I would like to have the phone downstairs. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. #1 Hi everyone. We're here to help. Virgin Fibre Areas only. These are the parts I could find, they were screwed into the end on the coaxial cable. Re: Connecting existing extensions to VOIP phone. Tudor. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. Purchased a new BT cordless phone and extentioin. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Plug into the Hub Push the white cable with the black label into the Hub. BeginnerNo virgin media wall socket. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Virgin Media Prep House Rewiring Fix Community Forum I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. Your internal wiring is connected to the back of this plate. Reply. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. We all know and love the internet and TV services that can enter our homes through entry points. Please help. But I have no Virgin Media Wall socket in my house. Join Date: Oct 2021. This will allow a RJ11 socket at the telephone. So in steps, it's: 1. socket. The Virgin wall sockets just have one connector at the bottom. This can sometimes be improved by installing a small device. Virgin Media have used the Openreach socket to provide telephone services. Options. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. This website. Re: Using existing Bt sockets with virgin. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. VM will usually only supply a Quickstart to a property that had VM previously. I have just received and sucessfully installed the Hub 5. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. . Other broadband queries. I recently already mys first household and have been taking a face to which VM installation at the property. Condition: New. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. £8p/m extra or included with Gig1 or Volt. Re: Virgin Media Master Socket. I've looked for an external box but cannot find anything. Re: Virgin Media Master Socket. We would like to show you a description here but the site won’t allow us. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. (I did this video to help/guide new engineer as I did not find any for my self when I started. just moved in, can see the brown cable coming in from outside but there's no VM. However my master socket at the moment is in my sitting room. Plug the cordless base station into. Next, connect the power cable. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. 0 Kudos. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. 8 March 2011 at 8:29AM. The cable wiring is the same as the Virgin Media Master socket. BT Drop Wire > Junction box >Master Socket. Home Phone. . El-n-Hils. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. Manage Your. Would an engineer be - 5259182 - 2Business, Economics, and Finance. Options. . Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. Other broadband queries. VLNeedham. Virgin cable was even simpler as its just a normal paired phone cable coming out with 1 pair of the two terminated into A and B on the Virgin Socket - again working before, working when terminated. com. Country. When you place your order, we'll let you know. 36 each. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Hi @rds261189. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. This must be done at the time the line is changed over. It explains the differences between the old NTE 5A m. So I now have 100Mbps broadband and phone over broadband. Other than that, sound like you need a VM tech to remedy. g. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. There are only two cables connected to the master socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. #1. . Obi202 To Phone Extension Uk Voip Forums. Forum Member. Stay safe online. the problem os the series its that you. Kind regards Jodi. We would like to show you a description here but the site won’t allow us. com. There is limited ability to tweak the configuration of the BT phones, unfortunately. Engineer used 'spare pair' of blue cables for 'new' BT line. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. This only affects landlines. I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. SSL coax is extremely versatile and can be used in several applications. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. This only affects landlines. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. Open the Master Socket up. Master Socket 5c connection going loose. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. Quickstart is the quickest and easiest way to setup our services. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. The new fibre phone line is designed to work with the same phones as the old copper line. 27-07-2020 07:02 AM. Trouble shooter. There's nothing connected to that as far as I can work out, it is just an on/off switch. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. Ethernet cable is faintly easy to hide. This is very easy to do and will only take a couple of minutes. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. Business, Economics, and Finance. Usual advice is to make sure you test at the master socket (to avoid any possible problems with your internal phone extension wiring). The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. When it comes to the phone I'm confused as to what cable they'll use. However the wall. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. Thanks for posting, welcome both to the community and also Virgin Media. The other is marked TV, & this is used for TV & Broadband. You can also identify a split socket looking at the side. VM BB TV Landline. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. #1 Hi All I’m new here. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Forum Team. Hi @baralasmi, Thank you for your post and welcome to our community forums. I don't longer work there. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. The - 3982847 - 4. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. Thank you - 5259182 - 3. Has migrated me a week early,. Sunday. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. . 17 Apr 2018. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5211709I ve got a green light flashing from our HUB. This lead goes into the same wall socket as my landline phone lead does. Unfortunately we don't use the Openreach master sockets as they are BT only. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). NTE5C OpenReach Telephone Master Socket + M3. (Wasn’t told of the switchover and only found - 5443370. You will then know for each phone if it is capable of. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Sometimes there is no wall box, just a trailing cable. Or if the other end of the white cable is in a more useful. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. If you look into the back of your Hub, you'll see a port. 19 minutes ago. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Admittedly these will make more sense if you already have a basic. Plug the telephone lead into the white adapter. Stream from Virgin Media. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. So, a 50 minute broadband, TV and phone. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. Hub 3 in modem mode was Solid Red light and. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 29/07/15 - 16:50 #1. . I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. Options. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. Forum Team. We're here to help. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Fibre Broadband. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. **UPDATE** The engineer has now attended and ran the phone cable externally from the back of the master socket into my room and installed a phone socket which I have plugged a phone extension cable into (431A extension cable type) then into the vm adaptor and then into the cable modem (port 1), and all is working fine. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. 4Ghz. I've got a new hub 5 and want to take advantage of it on my pc. Installing Virgin Media Wires. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. #2. Plug the telephone lead into the. VM don't use fibre inside the property. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. First, you must determine which type of socket you have in your home. To ensure the best connection and maximum safety, the wires must be connected correctly. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. If the problem goes away, then the fault lies with your wiring or devices. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Vonage 2nd line. Following the installation and verification of its functionality, you can browse the web or. Ordering And Installation Of Broadband Thinkbroadband. Jacopo Member. How to install a microfilter. Step 2: Order your Sky Broadband service. Virgin Media Prep House Rewiring Fix Community Forum. The previous owner had internet with a non virgin provider so the phone line should already. on 17-02-2023 12:46. Thank you. You can also identify a split socket looking at the side. (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. Tudor. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. Therefore a WiFi based device is not feasible with this current setup. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. I then unplugged the Pod and plugged it back in again and then it worked. Virgin Media TV boxes need to be connected to a Hub so. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. Could wire the cable to the internal connection within the socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hello, as someone in my building must have a Virgin master socket, we were sent the self-install kit by deliveryman when we should have been sent. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Make a. The socket in the bedroom that you want to remove is a secondary socket, and has only one telephone cable going to it. I'm currently renovating my living room, including the electrics. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. I'm with Virgin broadband and land line. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Your broadband should still work but may not perform as well as in the master socket. The phone is disconnected from the master socket and plugged into the other end of the adapter. Browse Virgin Media Virgin Media Community. 4GHz change the Wifi Network Name (SSID. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. My only real problem is that I have to pass the cable through a small hole in wall which requires the socket which is usually on an extention cable to be removed then another socket connected to it. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. 23-08-2019 10:03 PM. 2. To refer to. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. If you can't find it, have a look outside for. A third lead from the back of the router. I am getting more reasonable and sensible answers from othersMk3 master socket wiring help bt community. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. We have tried plugging it into the only box we found it would fit but no luck. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. this like pulling teeth 🙂. Jan 4, 2010. . 2. Faint or Intermittent Noise Perform a Quiet Line Test. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. Once you have the adapter, you can use it to plug your phone into your hub. on 03-08-2020 18:05. It is a master telephone socket which has two connectors: A and B. VM BB TV Landline. Plug into the wall socket Push the red label end of the white cable, into. So I now have 100Mbps broadband and phone over broadband. 1 ACCEPTED SOLUTION. Connecting Hub 3 To. 0. See where this Helpful Answer was posted. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. We have a virgin media wall socket. Landline operators in the UK will switch every home phone in the. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. I have had Virgin Media during the last year, but have now requested Vodafone broadband. One to power the router up. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). Connecting Hub 3 To Extensions Virgin Media Community 4797660. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. Have tested all the wires so know which is which from hub to phone socket. Forum; Apps. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. Andrew Ferguson, andrew@thinkbroadband. Virgin Media Quickstart set up. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. 150 from a. I think you have failed to grasp the problem. Hi. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Country. Phone. Does the Virgin Media master socket need a power supply? [Deleted User] Posts: 409. We would like to show you a description here but the site won’t allow us. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. on 27-10-2022 09:24. Virgin Media's Phone Master Socket. • If you are coming from Virgin Media or getting a new broadband service, you can set up your Sky Hub on your activation date and then wait forOptions. on 27-10-2022 09:24. You need a small spanner to remove this, then push the provided connector over the exposed end. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. Reply. Home Phone. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. Phone line - 5 mins. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. We only have the Open reach Master socket 5C. 1) At the master socket disconnect the exchange line. David_Bn. Follow these steps to install your virgin Media Broadband, TV and Phone service. blogspot. Options. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Feed this disconnected extension wire into the VM socket and. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so. Virgin Media have used the Openreach socket to provide telephone services. I have been trying to tell BT customer service, however. Home broadband & landline. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. Engineer used 'spare pair' of blue cables for 'new' BT line. on 12-01-2023 11:15. See where this Helpful Answer was posted. Everything is converted to specialised triple screened coaxial cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Step 3. If you're happy for us to get this booked. on 17-02-2023 12:46. A non-split socket will have the sockets and screws in the middle. Bargain Hunter says:. At least 30Mbps download speeds in every room or £100 one-off credit. No Virgin media wall socket. The PC had no signal. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Lame. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. On the back of the master socket it has be numbers 1-6, but there are only 4 connectors. 23/03/17 - 01:22 #2. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. No, any cables within the house can be touched as much as the householder wants to touch them. Virgin Mobile. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Sign in . Virgin Telephone Master Socket Wiring Diagram is a must-know for any homeowner or business owner looking to set up a new telephone system. Choose the best spot for your wifi hub. Hi, Same problem here. 04-11-2022 15:05 - edited 04-11-2022 15:17. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. The test socket of the back part of the downstairs 'master' socket. See where this Helpful Answer was posted. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. This is usually marked as Line 1. Virgin Phone Switchover. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. g.